Refund policy

Thank you for shopping with SmartPursue! We strive to ensure you are completely satisfied with your purchase. If you are not satisfied for any reason, we’re here to help.

📌 Important Notice Before Placing Your Order:
We kindly ask all customers to carefully review the product details and Images provided on each product page before placing an order. Our product information is detailed to help you select the best choice.

Please note that due to high shipping costs and Our competitive prices, we can only accept returns for items that are defective, damaged, or sent in error. We are unable to accept returns based on any other reasons.

By placing an order, you agree to our terms and acknowledge that you have reviewed the product images, description and other customers reviews.

 

Cancellation After Fulfillment

Once an order has been fulfilled and shipped, it cannot be canceled. Fulfillment means the order has been packed and handed to the shipping carrier. If you no longer wish to keep the item after it’s delivered, please follow our Return Process after receiving the product.

Returns and Exchanges

We accept returns and exchanges for defective products.

Returns: You may return any eligible item within 30 days of receiving your order.

Product Condition Requirements

To be eligible for a return or exchange, your item must be:

In new condition

In its original packaging, with all tags and accessories included

How to Return an Item

Return Method: By mail only

Return Label: A free return label will be sent to your email once the refund request is approved

Restocking Fees: 10% fees will be charged

Refunds

Once we receive and inspect your returned item, we will process your refund.

Processing Time: Refunds are typically processed within 15 days of receiving the return.

Refunds will be issued to the original payment method.

Need Help?

If you have any questions about returns, exchanges, or your order, feel free to contact us:

📧 Email: Support@SmartPursue.com