Refund Policy | SmartPursue

At SmartPursue, we are committed to providing a seamless shopping experience. Please review our Payment and Returns Policy to understand how we handle purchases, returns, and exchanges.

📌 Important Notice Before Placing Your Order:
We kindly ask all customers to carefully review the product details and Images provided on each product page before placing an order. Our product information is detailed to help you select the best choice.

Please note that due to high shipping costs and Our competitive prices, we can only accept returns for items that are defective, damaged, or sent in error. We are unable to accept returns based on any other reasons.

By placing an order, you agree to our terms and acknowledge that you have reviewed the product images, description and other customers reviews.

Payment Policy

We accept all major credit cards, debit cards, and digital payment methods. All payments must be completed at the time of purchase. Your transaction is secure and encrypted to ensure your privacy and security.

Returns Policy

We accept returns for defective items under the following conditions:

Condition: Returned products must be in new and unused condition with original packaging.

Return Window: Returns are accepted within 30 days of the delivery date.

Method: Returns must be made by mail.

Return Label: A free return label is available for download and printing by contacting our support team.

Restocking Fees: 10% will be applied.

Refund Processing Time: Refunds are typically processed within 15 days of receiving the returned item.

Exchanges Policy

We gladly accept exchanges for items in new and unused condition. Exchanges follow the same 30-day window and mailing process as returns.

How to Initiate a Return or Exchange

Contact us at support@smartpursue.com to request a return label or exchange.

Download and print the return label provided.

Package your item securely and attach the return label.

Drop it off at the nearest shipping location.

For any questions or further assistance, please reach out to our customer support team at support@smartpursue.com. We're here to help!